American Airline Jobs – Customer Assistance Representative

Website American Airlines

Job Description:

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

Job Responsibilities:

  • Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
  • Performing clearance and verification of documents at kiosks
  • Queuing lines in ticket counter areas
  • Accepting, checking and tagging customers’ baggage at kiosks
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing
  • Processing and completing credit card baggage transactions at kiosks
  • Work shifts that include irregular and/or extended hours, weekends and holidays
  • Accepting and activating customers’ self-tagged baggage

Job Requirements:

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Bilingual language skills may be required in some locations
  • Must be authorized to work in the U.S.
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be 18 years of age or older
  • Applicable valid driver’s license as required by local authorities
  • Read, write, fluently speak and understand the English language.
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Qualification & Experience:

  • High School diploma or GED or international equivalent

Job Details:

Company: American Airlines

Vacancy Type: Part Time

Job Location: Fort Lauderdale, FL, US

Application Deadline: N/A

Apply Here

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