Saturday , February 4 2023

American Airlines Employment For Central Baggage Resolution Specialist

Website American Airlines

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

  • Ensures representatives stay within the company compensation guidelines and/or approve higher amounts
  • Codes NetTracer and CRM baggage mishandling files to create system baggage performance reports
  • Acts as a resource for small claims court cases, executive referral correspondence, interline billing, internet response, accounting check interface, NetTracer and WorldTracer support, and baggage policy communication
  • Communicates status updates to customers in regard to delayed luggage or claim progress
  • Assists representatives performing centralized tracing functions to assist in reuniting customers with their bags
  • Determines equitable resolutions for baggage losses, damages, pilferages, and delays
  • Captures data relative to our customers’ perceptions for the purpose of affecting positive change
  • Adheres to established department compensatory guidelines, while executing empowerment to go beyond parameters for extenuating circumstances
  • Interprets and applies policies relating to Federal Aviation Regulations (FAR’s), Air Carrier Access Act (ACAA), Americans with Disabilities Act (ADA), and ATA and IATA regulations, as they relate to customer inquiries and/or service incidents
  • Acts as a leader and internal/external resource for baggage information

Job Requirements:

  • Ability to interact effectively with both internal and external customers
  • Ability to make fair and unbiased appraisals of customer travel concerns, based on multiple issues
  • Demonstrated strong problem-solving abilities
  • Strong analytical skills
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Ability to be self-motivated and a team player

Qualification & Experience:

  • High School diploma or GED equivalency
  • 1 year customer service experience

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

Apply Here